General Support & Operations
Our professional support team operates from 09:00 to 17:00, Monday to Friday, excluding UK Public Holidays.
We offer industry-leading response times: 30 minutes for P1 Critical issues and 45 minutes for P2 Urgent issues during business hours.
We operate a Remote-First policy to ensure maximum efficiency. While onsite visits can be arranged, they are chargeable and subject to a pre-approved quote.
We use Zoho Assist for on-demand sessions (requiring your explicit consent) and Zoho Unattended Access for proactive background maintenance.
Remote Workspace Assurance (£35/User Plan)
Yes, our managed service plans carry a 12-month minimum term to ensure consistent security and stability for your environment.
No, the fee covers our technical management and administration. Microsoft 365 and Antivirus licenses are billed separately.
Absolutely. If you have an active, supported business-grade license, we will manage it at no extra cost.
Our Starters/Movers/Leavers (SML) process is fully included. Simply notify us via our designated form, and we will handle the account setup and permissions.
Claromentis Implementation
Depending on the complexity of your requirements and the timely provision of branding assets, implementation usually takes 6 to 8 weeks.
We deploy Claromentis intranets within a secure, high-performance Google Cloud environment.
You do. All data, custom templates, and designs created specifically for your business remain your exclusive property.
Security & Compliance
Yes, we are fully compliant with UK GDPR and registered with the Information Commissioner’s Office (ICO).
In the event of a confirmed breach, we will notify the affected Customer within 24 hours.
Our monitoring tools only track technical metadata (like system health and patching status). We do not access, read, or store your private business files.